1. Introduction
Your privacy is very important to us. This Privacy Policy explains how RELYWEB TECHNOLOGIES PRIVATE LIMITED (hereinafter referred to as "Relyweb") processes your personal data when you use our website and services, and outlines your rights in this regard.
For Relyweb, headquartered at 501, 5th Floor, Shapath 1, S.G. Highway, Bodakdev, Ahmedabad - 380054, Gujarat, India, the protection of your personal information is a top priority. We comply with all relevant data protection laws and aim to inform you comprehensively about how we handle your data.
2. Your Information
2.1 Information We Collect
2.1.1 When you sign up for any of our services, we request certain personal information such as your name, address, phone number, and email address. This information is collected for your convenience and for legal reasons.
2.1.2 When you place an order for our products or services, we collect personal data necessary to fulfill the contract. This contractual data is retained for the duration of our business relationship. If you terminate your contract, we may retain your data longer if there are outstanding issues or claims that require resolution.
2.1.3 We may also retain your data for longer periods if required by legal retention obligations. In such cases, data processing is limited to compliance with statutory retention periods, and the data is not processed for any other purposes.
2.1.4 If you require support, our staff may need additional information to resolve your issue, such as details about your operating system, browser software, or other relevant technical information.
2.1.5 When you visit our website, we collect certain information using tools like Google Analytics. This may include your location, browser version, IP address, screen resolution, operating system, and other technical details. This information helps us enhance your experience on our website.
2.1.6 Our website is protected by Secure Sockets Layer (SSL) encryption, verified by a reputable certificate authority. This security measure helps prevent unauthorized access to your information during transmission.
3. Visiting Our Website
3.1 When you visit our website or interact with our social media profiles, we collect personal data. This includes information collected when you place an order and data collected during your website visit.
4. General Principles: Confidentiality
Relyweb processes all personal data in accordance with the following general data processing principles:
4.1 Data is processed lawfully, fairly, and transparently.
4.2 Personal data is collected and processed only for specified, explicit, and legitimate purposes.
4.3 We ensure that personal data is adequate, relevant, and limited to what is necessary for the purposes for which it is processed, adhering to the principle of data minimization.
4.4 We strive to keep personal data accurate and up-to-date, adhering to the principle of accuracy.
4.5 Personal data is kept in a form that permits identification of data subjects for no longer than necessary for the purposes for which the data is processed.
4.6 Personal data is processed in a manner that ensures appropriate security, including protection against unauthorized or unlawful processing, accidental loss, destruction, or damage, using appropriate technical and organizational measures.
4.7 All information stored on Relyweb's platform is treated as strictly confidential. It is stored securely and accessed only by qualified and authorized personnel.
5. How We Use Your Data
Relyweb utilizes, stores, combines, and processes information, including personal information, about you for the following purposes:
5.1 Providing and Improving Services: To deliver, understand, improve, and develop our platform and services.
5.2 User Identification: Personal identification information is collected and processed to identify users, facilitate service usage, and register domain names.
5.3 Communication: To provide support, notify you about updates or improvements, communicate changes to our Terms of Service or Privacy Policy, and convey other important information.
5.4 Trusted Environment: To verify or authenticate information or identifications provided by you, such as email addresses or phone numbers, and to detect and prevent fraud, spam, abuse, security incidents, and other harmful activities.
5.5 Statistical Analysis: To generate aggregated statistical data and conduct market research for improving our business operations and services.
5.6 Marketing Efforts: To personalize marketing efforts based on the information you provide and your interactions with our platform.
5.7 Billing and Service Messages: To send billing statements, service messages, and important updates regarding your account or our services.
5.8 Domain Registration: For registering domain names, your information may be shared with relevant authorities in compliance with ICANN rules. Domain registration information is stored by Relyweb and may be accessible through public WHOIS searches.
5.9 Legal Obligations: To comply with applicable laws, regulations, and legal processes.
5.10 Third-Party Services: We do not share your personal information with third parties except as necessary to provide our services or as required by law.
6. Chat Support
6.1 We retain chat histories for up to 180 days for quality assurance purposes. Analyzing these chats helps us improve our customer support services.
6.2 If a chat leads to a sales conversation resulting in a contract, the sales portion of the conversation is stored for the duration of the contractual relationship. The sales-related data is retained, while the quality-related part is deleted after 180 days.
6.3 Voice recordings or chat logs related to contract conclusions are deleted after a maximum of two years. For quality purposes, any data stored with your consent is deleted upon your request or within 90 days.
7. Job Applications
7.1 Relyweb welcomes qualified applicants to apply for open positions listed on our careers page. Applicants should submit their contact details and resume ("Applicant Information") through the provided channels.
7.2 We are committed to maintaining the privacy of applicant information, which is used solely for recruitment purposes, including identifying candidates, evaluating applications, making hiring decisions, and contacting applicants.
7.3 Applicant information may be retained for up to one year after the position has been filled or closed, to consider candidates for future opportunities.
7.4 If you wish to access, update, or delete your applicant information, please contact our customer support team.
8. Marketing and Notifications
8.1 When creating an account, you can choose to opt-in or opt-out of receiving promotional offers, newsletters, and service expiration notices via email, SMS, or other channels.
8.2 Communications may be personalized based on the information you provide and your interactions with our platform.
9. Right to Object or Revoke Consent
9.1 You have the right to change your communication preferences at any time.
9.2 To unsubscribe from marketing communications, follow the instructions provided in the email (typically found at the bottom of the message).
9.3 You can also adjust your preferences in your account settings.
10. Other Uses of Your Personal Data
10.1 Customer Support: We use your data to provide customer support and address any issues you may encounter.
10.2 Aggregated Insights: We may use your data to generate aggregated insights that help us improve our services.
10.3 Security and Investigations: Your data may be used for security purposes, fraud prevention, and to investigate potential violations of our policies.
11. Communications from Us
11.1 We use your email address to respond to your inquiries and requests.
11.2 You can manage your preferences for receiving notifications and updates by adjusting your account settings.
11.3 We will send confirmation emails when you place an order or make a payment through our website.
12. Newsletters
12.1 We offer the option to subscribe to our newsletter, which provides useful information and special offers.
12.2 You can opt-out of receiving newsletters at any time by following the unsubscribe instructions included in each email.
13. Accessing and Correcting Your Information
13.1 You can access and update your personal information by logging into your password-protected Relyweb account and navigating to your account details.
13.2 To correct any factual errors in your personal information, please contact us with a credible request outlining the necessary corrections.
13.3 We take reasonable steps to verify your identity before granting access or making corrections to your information.
14. Specific Terms and Conditions
14.1 Relyweb considers email transmitted via our service to be private correspondence between the sender and recipient.
14.2 We will not monitor, edit, or disclose the contents of private communications unless required by law or necessary to comply with legal processes, enforce our Service Agreement, respond to claims of rights violations, or protect the rights and property of Relyweb.
14.3 By using our service, you agree that technical processing of email communications is necessary for sending and receiving messages, conforming to technical requirements, and ensuring service functionality.
14.4 You acknowledge that Relyweb does not endorse the content of any user communications and is not responsible for any unlawful or objectionable content transmitted through our services.
15. Information Sharing and Disclosure
15.1 We collect information from website visitors using tools like Google Analytics to improve our website and services.
15.2 This information is never shared with third parties in a way that identifies individual users.
16. Data Transfers and Use of Third-Party Services
16.1 We may transfer your personal data to third parties in the course of providing our services.
16.2 We will share your personal data with companies, organizations, or individuals outside our company only with your consent or as required by law.
17. How We Process Your Personal Data
17.1 Your personal information may be processed and stored by Relyweb and our authorized affiliates and service providers in various locations.
17.2 Our affiliates and service providers are contractually obligated to maintain the security and confidentiality of your personal data.
17.3 Domain registration data may be shared with third parties in compliance with ICANN rules.
17.4 We may publicly share non-personally identifiable information for purposes such as illustrating trends and improving our services.
17.5 In the event of a merger, acquisition, or sale, we will maintain the confidentiality of your personal data and provide appropriate notice before any data transfer.
18. Security
18.1 Relyweb implements security measures to protect your personal information, including HTTPS secure access and continuous system monitoring.
18.2 While we strive to protect your data, we cannot guarantee absolute security.
18.3 We recommend using strong passwords and exercising caution when sharing sensitive information.
19. Your Rights
You have the following rights concerning your personal data:
19.1 Access: The right to request access to the personal data we process about you.
19.2 Correction: The right to request correction of inaccurate personal data.
19.3 Data Portability: The right to request transfer of your data to yourself or another data controller.
19.4 Deletion: The right to request deletion of your personal data under certain circumstances.
19.5 Restriction: The right to request restriction of processing your personal data.
19.6 Objection: The right to object to the processing of your personal data for specific purposes.
19.7 You can exercise some of these rights directly through your account settings.
19.8 To exercise other rights, please contact us at [email protected].
20. Security of Your Information
20.1 We prioritize the security of your personal information and follow industry standards to protect it during transmission and storage.
20.2 Our website uses SSL encryption to safeguard your data.
21. Cookies and Their Use
We use cookies to optimize our website, improve our products, and display interest-based advertising in collaboration with third-party providers.
21.1 What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They enhance your browsing experience by remembering your preferences.
21.2 Types of Cookies
- First-Party Cookies: Stored and managed by Relyweb.
- Third-Party Cookies: Stored and managed by our partners for statistical analysis and marketing purposes.
21.3 Tags and Pixels
We may use tags and pixels for tracking and analytics purposes.
21.4 Purpose of Cookies
Required cookies support essential website functionality, ensuring smooth navigation and storing preferences.
22. Links to Other Websites
22.1 Our website may contain links to external websites not owned or controlled by Relyweb.
22.2 We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any website you visit.
23. Legal Disclaimer
23.1 We reserve the right to disclose your personal information as required by law or when we believe disclosure is necessary to protect our rights, comply with legal proceedings, or safeguard the rights of others.
24. Fraud Prevention
24.1 When you place an order, we conduct checks to detect potential misuse or fraud based on your device and usage patterns.
24.2 This may include analyzing IP addresses, website visit details, and device information.
25. Voice Files
25.1 If you place an order by phone, we may record a brief voice file summarizing key aspects of your order or consent.
25.2 Voice recordings are used to document contract conclusions and improve service quality, with your consent.
25.3 Voice files related to contracts are deleted within two years, while those for quality purposes are deleted upon request or within 90 days.
26. Data Processing Activities by Relyweb
26.1 Relyweb processes personal data based on documented instructions or as legally required.
26.2 We implement technical and organizational measures to ensure compliance with data protection laws.
26.3 Upon request, we will discontinue data processing and, unless legally required otherwise, delete or return personal data.
26.4 You are responsible for ensuring that the personal data you provide is lawful and compliant with data protection legislation.
26.5 You authorize Relyweb to engage sub-processors and service providers in processing personal data.
26.6 Relyweb's total liability under this agreement is limited to the amount paid for services in the last six months.
27. Log Files
27.1 We collect certain information automatically and store it in log files. This includes IP addresses, browser type, ISP, referring pages, operating system, date/time stamps, and clickstream data.
27.2 This information is used to analyze trends, administer the site, and gather demographic information. It is not linked to personally identifiable information.
27.3 IP addresses may be tied to personally identifiable information to prevent abuse and enforce our terms of service.
28. Surveys
28.1 We may conduct periodic surveys to determine your interests and improve our products and services. Participation is voluntary.
28.2 Data collected through surveys is used internally and is not sold or shared with third parties.
29. Acceptance of This Policy
29.1 By using Relyweb's platform, you acknowledge that you have read and agree to this Privacy Policy.
29.2 We reserve the right to modify this policy at any time. Continued use of our services implies acceptance of the updated policy.
29.3 This Privacy Policy is an integral part of Relyweb's Terms and Conditions.
30. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
RELYWEB TECHNOLOGIES PRIVATE LIMITED
501, 5th Floor, Shapath 1
S.G. Highway, Bodakdev
Ahmedabad - 380054
Gujarat, India
Email: [email protected]
31. Consent
By using our website and services, you consent to the collection and use of your information as outlined in this Privacy Policy.
