Terms of Service

1. Introduction

1.1 Acceptance of Terms

We are RELYWEB TECHNOLOGIES PRIVATE LIMITED (“Company,” “we,” “us,” or “our”), a company registered in India, located at 501, 5th Floor, Shapath 1, S.G. Highway, Bodakdev, Ahmedabad - 380054, Gujarat, India. We operate under the brand name “Relyweb” and provide various web hosting and domain-related services, including shared hosting, WordPress hosting, reseller hosting, and domain name registration and transfer, among others (collectively, the “Services”). Third-party services are also available on our platform, offered by independent providers and subject to their respective terms and conditions, over which we have no control.

You can contact us by email at [email protected] or by visiting our website at https://relyweb.co.

These Terms of Service, along with our Domain Registration Agreement, Privacy Policy, Refund Policy, Hosting and Fair Use Policy, and any other policies listed on our website, constitute a legally binding agreement between you, either individually or on behalf of an entity (“you”), and RELYWEB TECHNOLOGIES PRIVATE LIMITED. By accessing or using our Services, you agree to be bound by these Terms of Service and related policies. IF YOU DO NOT AGREE TO ALL THESE LEGAL TERMS, YOU ARE EXPRESSLY PROHIBITED FROM USING OUR SERVICES AND MUST IMMEDIATELY DISCONTINUE USE.

1.2 Modifications to Terms

We may update or modify these Terms and other policies listed on our website. Where feasible, we will notify you of any material changes by posting them on our website or through email at least 30 days in advance. By continuing to use our Services after any modifications, you agree to be bound by the updated terms.

1.3 Eligibility

Our Services are intended for users who are at least 18 years old. Persons under 18 are not permitted to use or register for our Services.

1.4 Record Keeping

We recommend that you print or save a copy of these Terms and other applicable policies for your records. These Terms are governed by the laws of India. Non-compliance may result in suspension or termination of your Services.

2. Our Services

2.1 Service Offerings

RELYWEB provides a comprehensive range of web hosting and domain services designed to support your online presence, including:

• Shared Hosting: Affordable hosting on a shared server suitable for individuals and small businesses.
• WordPress Hosting: Optimized hosting for WordPress websites, providing enhanced performance and ease of use.
• Reseller Hosting: Allows users to manage and resell Relyweb hosting services to their own customers.
• Domain Name Registration & Transfer: Domain services facilitated through our registrar partners, Dreamscape Networks International Pte Ltd, PDR Ltd. d/b/a PublicDomainRegistry.com, and Endurance Digital Domain Technology Private Limited. Customers can register new domains, transfer existing ones, and manage domain settings.

2.2 Third-Party Services

To enhance functionality, we offer various third-party services integrated within our platform, including but not limited to:

• 360 Monitoring: Real-time monitoring for websites and servers.
• SSL Certificates: Secure connections and data encryption for your site.
• XOVI NOW (SEO Tool) and Marketgoo (SEO Tool): Tools to boost website SEO, rankings, and online visibility.
• SiteLock Security: Comprehensive site security against malware, hacking attempts, and other online threats.
• OX App Suite (Cloud Email & Productivity): Cloud-based email and productivity suite for business communication.
• SpamExperts: Email filtering service for enhanced spam protection.
• Website Builder & CodeGuard: Tools for website creation and backup management.
• NordVPN: VPN service to ensure secure and private online activity.

Each third-party service may be subject to separate terms and conditions. By using these services, you agree to comply with the additional terms specific to each third-party provider.

2.3 Compliance with Policies

By using our Services, you agree to adhere to our Hosting and Fair Use Policy, Domain Registration Agreement, Refund Policy, and any other applicable policies listed in the legal section of our website. These policies may be updated periodically, and it is your responsibility to stay informed of any changes.

3. Intellectual Property Rights

3.1 Our Intellectual Property

We own or are the licensee of all intellectual property rights in our Services, including software, databases, content, trademarks, and other proprietary materials (“Content and Marks”). This does not include user-uploaded or third-party content hosted on our platform.

3.2 License for Use

Subject to your compliance with these Terms, we grant you a non-exclusive, revocable license to access and use our Services for your personal or business purposes. You may not copy, distribute, modify, or create derivative works from our Content or Marks without express written permission from us.

4. User Representations

By using our Services, you represent and warrant that:

1. All registration information you submit is accurate and up-to-date.
2. You will maintain the accuracy of such information and promptly update it as necessary.
3. You have the legal capacity to enter into this agreement.
4. You will not use the Services for any unlawful purposes or in violation of applicable laws.
5. Your use of the Services will not violate any applicable law or regulation.

5. User Registration and Account Responsibilities

5.1 Registration Requirements

To access certain Services, you may be required to register an account. You agree to provide accurate, complete information and keep it up to date. You are responsible for maintaining the confidentiality of your account information and are liable for any activities under your account.

5.2 User Obligations

You must promptly update any changes to your information and ensure compliance with all legal requirements. Misrepresentation may result in a loss of certain rights and protections, including specific consumer protections.

6. Purchases and Payment

6.1 Payment Processing

Our payment processor manages all financial transactions securely. By making a purchase through our Site, you agree to the payment terms and policies of our payment processor.

6.2 Charges and Refunds

You agree to pay all charges at the prices in effect at the time of purchase, including applicable taxes. Refunds and cancellations are subject to our Refund Policy. Any chargebacks or disputes may incur additional fees and, if unjustified, may result in suspension or termination of your Services.

6.3 Chargebacks

If a chargeback is initiated for any payment, we may charge an administrative fee and suspend your account. Continued misuse may lead to service termination, and any fees or penalties will be your responsibility.

7. Subscriptions

7.1 Billing and Renewal

Your subscription will renew automatically unless cancelled. You authorize us to charge your payment method on a recurring basis until cancelled. You can cancel your subscription at any time through your account dashboard or by contacting customer support.

8. Refunds Policy

Our Refund Policy provides details regarding eligibility for refunds. For eligible hosting plans, we may offer a 30-day money-back guarantee. This guarantee does not extend to domain names, third-party services, or non-qualifying products.

9. Prohibited Activities

You agree not to engage in any activities prohibited by these Terms, which may include but are not limited to:

1. Systematic data collection or scraping.
2. Fraudulent or misleading activities.
3. Unauthorized access to the Services.
4. Uploading or transmitting harmful software or code.

Violations may result in immediate suspension or termination of your account.

10. Third-Party Websites and Content

Our Services may include links to third-party websites or content. We do not control these external sites or their content and disclaim any liability arising from your use of third-party services. You assume responsibility for any use or reliance on third-party content.

11. Services Management

We reserve the right to monitor, restrict, or terminate access to our Services as necessary to ensure compliance with these Terms and maintain the integrity of our platform. We may remove excessive content or restrict high-resource usage.

12. Privacy Policy

Your privacy is important to us. Our Privacy Policy, available on our website, explains how we collect, use, and safeguard your data. By using our Services, you consent to our data collection and processing as described in the Privacy Policy.

13. Copyright Infringements

If you believe that any material on our Services infringes on your copyright, please notify us with details, and we will investigate promptly. Repeated copyright infringements by users may lead to service termination.

14. Term and Termination

14.1 No Re-Registration After Termination

If your account is terminated, you are prohibited from re-registering without our prior approval. We reserve the right to take legal action if this condition is breached.

15. Modifications and Interruptions

We may modify or discontinue the Services at any time. While we aim to notify users of planned maintenance or updates, we are not liable for any service interruptions.

16. Governing Law

These Terms are governed by the laws of India. For customers outside India, these Terms comply with applicable local consumer laws. All disputes will be resolved in accordance with the governing law of India.

17. Dispute Resolution

Disputes shall first be resolved through informal negotiation. If unresolved, disputes may be subject to binding arbitration in Ahmedabad, Gujarat, India. All claims must be filed individually and not as part of a class action.

18. Disclaimer

THE SERVICES ARE PROVIDED “AS-IS” WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL IMPLIED WARRANTIES TO THE FULLEST EXTENT PERMITTED BY LAW AND ASSUME NO LIABILITY FOR INDIRECT OR CONSEQUENTIAL DAMAGES RESULTING FROM YOUR USE OF THE SERVICES.

19. Limitations of Liability

Our liability is limited to the amount you paid for Services in the six months preceding any claim. This limitation does not apply to damages arising from our gross negligence or intentional misconduct.

20. Indemnification

You agree to indemnify and hold us harmless from any claims or demands arising from your use of the Services, your breach of these Terms, or your infringement of third-party rights.

21. Electronic Communications and Signatures

By using our Services, you agree to receive electronic communications from us and acknowledge that your electronic signatures on our Site are equivalent to physical signatures.

22. Miscellaneous

These Terms and any policies on our Site represent the entire agreement between you and us. No waiver or modification will be valid unless in writing. Any dispute resolution, privacy policy updates, or modifications to these Terms will be made available on our Site.

23. Contact Us

For questions related to these Terms of Service, please contact us at:

RELYWEB TECHNOLOGIES PRIVATE LIMITED
501, 5th Floor, Shapath 1,
S.G. Highway, Bodakdev,
Ahmedabad - 380054, Gujarat, India
Email: [email protected]